Yes, we use black bubble mailers or small boxes depending on the size of your order. Your shipping label will say “Wildwood Ventures, LLC.”

All orders are filled within 2 business days from the time of purchase. All purchases made after 12pm (PST) go into the order fulfillment queue for the next day. For example, if you placed an order on Tuesday before the 12pm cut off (PST) then your order will be fulfilled no later than Thursday. If you placed your order after 12pm (PST) on Tuesday, then it will be fulfilled no later than Friday.

Transit time refers to the actual time the package is in movement. Transit time begins the day after the package is accepted by USPS. Please allow time for the order to be fulfilled, dropped off and accepted by USPS before transit time begins.  Priority mail generally takes 2-3 days depending on your location. Once a package is dropped off at the post office it is then in the control of USPS. We do not have any control over tracking updates and delivery dates. We cannot refund shipping costs for delays outside of our control such as delays caused by USPS.

The name on your bank statement will appear as “Woodstock”

While uncommon, false delivery notifications are sent out sometimes. Often what happens is your package is accidentally scanned during sorting at your local post office and ends up being delivered the next day. Please contact your local post office or carrier first! If the package does not arrive after 24 hours after receiving a delivery notification, please email our customer service department at support@discoverwildwood.com. You can also use the USPS feature called “informed delivery” to check that your package is, in fact, out for delivery.

If your package has not been delivered after 14 days, please contact customer service at support@discoverwildwood.com so we can review the tracking status with you.

Due to ongoing hazardous materials processing delays within the USPS network, packages that remain in transit are not automatically considered lost after 14 days. Because of these carrier-related delays, replacement orders are not guaranteed solely based on extended transit times.

Once a package has been accepted by USPS, it is under the control of the carrier. We do not have control over tracking updates, transit delays, or delivery dates. If a package is confirmed lost in transit by USPS, we will work with you to resolve the issue appropriately.

We offer several ways to save on your orders:

Rewards Loyalty Program
Join our loyalty program to earn rewards every time you shop!

• Sign Up – Create an account to get started.
• Earn Points – Earn points with every purchase.
• Redeem Rewards – Use your points for exclusive discounts and rewards.

Review Rewards
After each order, we’ll send you a link to share your experience and upload a photo review. Once completed, you’ll receive a special discount code as a thank-you!

Refer-a-Friend Program
Share the love and earn rewards together:

• Give your friends $20 off their first purchase of $80+
• Get 400 points for every successful referral

First Responder / Veteran Discount
First responders, veterans, and police personnel are eligible for a discount on every order with proof of service.

Visit the INFO section of our website and look for the Honorable Assistance Program to complete the application. Once approved, we’ll provide your discount code.

Newsletter Signup
Subscribe to our newsletter to stay updated on sales, promotions, and new product releases. You’ll also receive a discount code for your first order.

Unfortunately we are not able to refund or exchange our products that were purchased at a brick and mortar store. You will have to contact the store that you purchased the product from. It is recommended that you check your vape before you leave the store to ensure that it is in working order and check their return/refund policy.

You can find testing results for all our products on our TESTING page located in the INFO menu at the top and bottom of our website.

We do not sell or ship any hemp products containing THC/THCa to Alabama, Alaska, Idaho, and/or Oregon.

Each Wildwood extract is crafted for a unique experience — from hand-crafted premium quality to maximum potency.

Our Fresh Frozen Live Rosin represents Wildwood’s highest tier of craftsmanship. Made using a solventless extraction process, it captures the purest expression of cannabis flavor and aroma straight from fresh-frozen flower. Every batch is small-batch and limited-quantity, delivering an exceptionally clean, terpene-rich experience for true connoisseurs.

Heritage Live Resin celebrates classic cannabis strains and flavor profiles. It’s extracted from fresh-frozen plants to preserve natural cannabis terpenes and aromas, providing an authentic, strain-specific experience inspired by cannabis’ rich lineage.

Liquid Diamond Live Resin combines all-natural live resin with added terpenes to amplify flavor and smoothness. It contains the highest concentration of THCa across our lineup—making it Wildwood’s most potent product, ideal for those seeking a bold, elevated experience.

Choose Fresh Frozen Live Rosin for the purest, solventless craft experience.

Choose Heritage Live Resin for authentic, strain-true flavor and balanced potency.

Choose Liquid Diamond Live Resin for maximum strength and enhanced, flavorful clouds.

If the device light comes on when you use it it could be clogged. The most effective way to unclog your device is to blow air forcefully (BLOW HARD!) into the air intake port (tiny hole) at the bottom of your device. You may have to repeat this a couple of times until vapor comes out of the device. Once you see vapor come out the top the clog is gone and you can enjoy your device again.

While issues with our vapes do arise, they are quite rare. If you think you have a defective vape, please reach out to our customer service department by emailing support@discoverwildwood.com. Our customer service team will do their best to help troubleshoot your issue. If it is determined that your device is defective we will exchange it for a new one. Please be aware you will need access to a printer to print your return label.